Best Western Plus Pontoon Beach

The room was very comfortable, good size and very clean. The same about the bathroom. The swimming pool has a very good size and the water was very warm. Both receptionists, Ray and Connie, were very kind. Ray recognized my elite status with Best Western, and gave me 2 bottles of water. Roxi took well care of breakfast, which was very complete! The hotel is in very good shape, with the exception of the elevator. The elevator did a pretty scary noise, and it was not working for a few minutes. It needs service. Good and safe location of the hotel. The $100.01 deposit was pending in my credit card for 8 days (it was cancelled after 8 days of my stay).

The most friendly staff I have ever had the pleasure of being around! Extremely clean rooms just a all around wonderful place to stay has the feeling of being at home. I would recommend this hotel over any other in the surrounding area. 5-stars + if there was a 10 star hotel this would be the one. The General Manager was very sweet and answered every question I had without hesitation and you could tell that her and her staff were more like family than co workers. The front desk clerk's that i spoke to Constance and Ashton were very friendly and extremely knowledgeable about the surrounding area. A 10 star hotel in my books. I will continue to do all my business with this establishment every time I am in the area.

My husband and I have a date weekend once a month where we rent a room and go to a nice dinner to get away from the hustle of life. My husband called to get a room and because we weren't more than 50 miles away from our home they wouldn't rent us a room. Very disappointed and feel like we were not treated as a valued customer. Our money spends just as well as someone over 50 miles away! What a terrible way to treat guests who wanted to stay at your place of business. Maybe if you all would hold the ones responsible who caused the problems vs new guests who are just a middle age couple trying to enjoy a weekend get a way everyone would be happier. After all just because someone lives less than 50 miles away doesn't mean they will be destructive to your business. Likewise just because someone lives more than 50 miles away doesn't mean they won't be destructive to the property. Maybe if your worried about potential guests being destructive find out their age before you turn them away. At the age of 55 and 54 we always leave our rooms in great shape when we leave. Our parents taught us how to respect the property of other people. Sad day in our society when the innocent are held responsible instead of those who are not.